Question 1

Should I tip the Fiber Ambassador?

Accepted Answer

Tipping is not required or expected on our tours. Fiber Ambassadors are thoughtfully compensated for their work, allowing everyone to enjoy a relaxed, inclusive experience without the need for gratuities. If you’d like to express thanks, a kind word, note, or post-tour feedback is always appreciated.

Question 2

What should I bring with me?

Accepted Answer

In general, try to pack less rather than more. We highly recommend traveling as lightly as possible.  No one has ever said they wished they’d brought more stuff to lug around with them on a tour. Many though, have stated they could have carried and done with much less.

Check out our What to Bring page (https://www.rowantreetravel.net/what-to-bring)for recommendations regarding packing and review our Notes on Specific Destinations (https://www.rowantreetravel.net/destination-notes)for tips on weather, passports and visas, adapters and more.

We will alert you if there are any unusual items you’ll need to have with you. Workshop tools and notions are either provided on site or you will be alerted as to what is needed to bring along.

Question 3

How  do you suggest I book my flights?

Accepted Answer

You may choose to make your own flight arrangements or work with our associate, Vivienne Kelly, at Kelturas Vacations (formerly Crystal Travel). She is located in Boston, MA (Eastern Standard Time). Contact her via email at vivienne@kelturas.com (mailto:vivienne@kelturas.com)or by phone at (617) 327-4242.  You can purchase your flights directly through her plus specify seats, arrange desired upgrades and assign the flight's mileage to existing frequent flier accounts. We highly recommend working with Vivienne, especially in these times of unpredictable, challenging air travel. It’s good to have someone with whom you can confer if things change, cancel or simply get confusing! 
 
Please review the arrival and departure times for the tour. These times, or “windows” allow us to get you to and from the airport without significant waiting times. If you’re unable to make arrangements that match these windows, you may be responsible for the cost of your own transportation to meet up with the group.

Question 4

Tips for International Travel

Accepted Answer

We love to travel. We love to take people traveling! But we admit that travel can be tough. Over time, we've learned a number of tricks that make everything easier, less stressful and more comfortable. We highly recommend them - check out our Tips for International Travel.(https://www.rowantreetravel.net/tips-for-intl-travel)

Be sure to visit our Notes on Specific Destinations (https://www.rowantreetravel.net/destination-notes)and What to Bring (https://www.rowantreetravel.net/what-to-bring)pages for more great information.

Question 5

I love to read! Do you have any suggestions for my upcoming tour?

Accepted Answer

Yes! RTTF has our very own bookstore through Bookshop.org. (Bookshop.org.)

Whether you're gearing up for a tour, just finished your travels, or want to journey from the comfort of your armchair - find reading recommendations by destination and beyond. Curated by the RTTF staff and our Merry Band of Travelers.

Disclosure: RTTF is an affiliate of Bookshop.org and will earn a commission if you choose to make a purchase through our link.

Question 6

How do I set up, edit, add on, and/or make a payment on my account in WeTravel?

Accepted Answer

Account setup: Visit How to access your booking after using Guest Checkout (https://help.wetravel.com/en/articles/2221958-how-to-access-your-booking-after-using-guest-checkout)for the steps to complete this. Be sure to use the same email address that you used to sign up for your Rowan Tree Travel & Fibercraft tour and from there your trip will already be tied to your account.

Make a payment: Visit How do I pay my next installment (https://help.wetravel.com/en/articles/2015969-how-do-i-pay-my-next-installment)for step-by-step instructions.

Account changes: Visit Update My Information (https://help.wetravel.com/en/articles/1720779-how-can-i-update-my-information-in-the-questionnaire)for the latest steps from WeTravel on how to update your trip questionnaire, including adding your flight information.

Adding an additional pre- or post-tour package after you've booked: Visit How to purchase an add-on after booking (https://help.wetravel.com/en/articles/1666072-how-to-purchase-an-add-on-after-booking)for Instructions to complete this.

Question 7

Where should I send my flight information?

Accepted Answer

Please add your flight information directly to your tour reservation in your WeTravel account once your flights are booked. Any updates should be made there as well.
 
1. Log in to your WeTravel account. (If you have not made a payment through WeTravel yet, you will have to set a password for your account).

2. Find your trip in the “My Trips” section and select “Manage Booking” for the trip that you wish to add flight information to.

3. Scroll down on the page until you see the section “Participant Information” and to the right select the button that says “Edit participant information".
https://static.wixstatic.com/media/a7b559_b23cb742e9dc4be78ac8418336237198~mv2.png

4. A box will pop up that says “Checkout Info” and it may say “Info complete” if you have already filled out some of your information when you first made your booking. Click on the upwards arrow on the right hand side of the pop up to reveal the full participant information questionnaire. 
https://static.wixstatic.com/media/a7b559_fa507efb3f3a48e29df79d35db55f112~mv2.png

5. Add or change any of your information here and be sure to click “Save” at the end of this section to save your updated information.
https://static.wixstatic.com/media/a7b559_e52d283b6977418f8d88a7635a9f076e~mv2.png

Question 8

How do I set up my WhatsApp account and when will I receive the group link?

Accepted Answer

Download the WhatsApp Messenger at the Apple App Store (https://apps.apple.com/us/app/whatsapp-messenger/id310633997)or Google Play Store.(https://play.google.com/store/apps/details?id=com.whatsapp&hl=en_US&pli=1)

Visit WhatsApp (https://www.whatsapp.com/coronavirus/get-started)for a video and step-by-step written instructions on how to set up your account, edit your name, add a profile picture, and more.

You will receive your tour group WhatsApp link approximately two weeks prior to the start of the tour.

Question 9

When can I expect to receive the final detailed itinerary for my trip?

Accepted Answer

Approximately two months before the start date of your trip.

Question 10

How do I place a call from my cell phone while traveling?

Accepted Answer

We suggest checking with your cell phone carrier prior to traveling to understand fees and rates for international calling and/or data usage while traveling.

• To place a call to the US press “+” then “1”, and enter the 10-digit US number.
 • To place a local call press “+”, and then enter the country code followed by the local number with its area code (if applicable). 
 • To other countries press “+”, and then enter the country code followed by the international number.

Refer to our Destination Specific Notes (https://www.rowantreetravel.net/destination-notes)to find country codes for the destinations we visit.

knitting the world together one trip at a time

frequently asked questions

passport, visas, and important travel advisory for tour participants

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